Bridal/Mehndi/Customized dresses are non-refundable non-exchangeable. Only brands’ party/casual dresses are refundable.
Cancellation Policy for Bridal Dresses:
Bridal Dresses cannot be canceled once the embroidery work has started (as it’s very costly to work). If a customer cancels before embroidery work, 35% of the dress cost will be deducted as a cancellation fee.
Refund policy for other dresses (brands party/casual dresses)
You can request a return by sending us an email at email@example.com prior to sending your goods back.
We offer easy returns within 7 days starting from the day you receive your order.
To be eligible for a return your item must be unused and in the original condition that you received it with all labels/tags and original packaging complete. Your refund will be in the form of a credit voucher which will be emailed to you within 7 days from when we confirm receipt for your item.
Please note: We do not offer refunds to the original method of payment unless:
An item is damaged/incorrect then your order will be eligible for a full refund. The above conditions apply in relation to the condition of goods. In the case where a refund is due, refunds will be done only through the original mode of payment. Please allow up to 14 working days for the refund transfer to be completed.
Cancellation Policy for Party/Casual Dresses:
To cancel your order please email our customer service team at firstname.lastname@example.org. We usually ship orders within 24 hours so it may not be possible to honour your request if you fail to inform us within 24 hours.
You will receive a refund in the form of a credit voucher for purchases made on our website provided you notify us within 14 days of receipt that you wish to cancel your order. You can inform us of your wish to cancel your order by sending us an email at email@example.com
We do not refund shipping charges or reimburse return shipping charges for non faulty items.
If you are returning faulty goods please contact us prior to shipping the goods back to us. We will provide you with a pre-paid shipping label.
If you have availed free shipping offers then the cost of this will be deducted from any refunds.